Student Housing Business

JUL-AUG 2018

Student Housing Business is the voice of the student housing industry.

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July/August 2018 29 Despite nation- al changes in u n e m p l o y - ment, COCM has not expe- rienced a huge wave of turn- over in recent months. We have a signifi- cant number of staff that have been with us for many years. We work hard to keep employees engaged by providing developmental oppor- tunities, valuing their efforts and supporting them. Critical to keeping good people is ensuring you are paying them what they are worth. Therefore, we focus on paying salaries in line with the market, and adjust when we are not. We have a remarkable staff of student housing professionals, and we want them to know they are the reason for our success. Jeremy Biddy COCM (Capstone On Campus Management) commercialsales@mfrm.com mattressfirm.com/commercialsales YOUR RESIDENTS DESERVE A GREAT NIGHT'S SLEEP, AND WE'LL DELIVER IT NATIONWIDE. FAST. GET STARTED BY GETTING IN TOUCH. Fast delivery. Low prices. Nationwide. 855.234.4134 Wholesale pricing and premium service Fast emergency replacements Removal and setup of old and new bedding Nationwide delivery WITH US, YOU'LL GET: No minimum purchase requirement In the last few months, we have noticed a slight increase in staff turn- over, specifi- cally in our p r o p e r t y manager and m a i n t e n a n c e positions. The pool of quali- fied candidates is quite shallow, and as result, salary expecta- tions have increased. Our tight pro formas make it difficult to match even entry level sala- ries offered by other industries. Furthermore, most of our mar- kets are located in small col- lege towns, while millennials are drawn to the big city life. To overcome these challenges, we have started to follow the Enterprise Rent-a-Car and Target recruiting model by creating an entry-level management training program. To promote our new program, we attend career fairs at second-tier colleges and trade schools. The results, so far, have been very promising with four new managers joining the new management training program in 2018. Our program offers structured training and a clear path for advancement, and this promise of a brighter future has greatly improved retention and performance. Jerry Wojenski NDG Student Living

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